Welcome to the cancellation page of FinShoppi! We understand that circumstances may change, and you may need to cancel your order or subscription. Please review the following information regarding cancellations on our website, https://finshoppi.com/ (the “Website”).
Product Condition Disclaimer
Please note that unless a product is explicitly mentioned or specified as “new”, it shall be treated and sold as a refurbished product. All refurbished items are tested, verified, and certified for functionality before dispatch.
1. Order Cancellation
1.1 If you wish to cancel your order, please contact our customer support team as soon as possible at info@finshoppi.com. Kindly provide your order details, including your order number, to help us process your request quickly.
1.2 All order cancellations will attract a 7% deduction of the total sale value as a cancellation fee, which covers payment gateway charges and administrative costs.
1.3 Once the shipment has been dispatched from our store or marked as shipped, the order cannot be canceled. You may, however, initiate a return or refund request as per our [Refund Policy].
1.4 FinShoppi reserves the right to decline cancellation requests for any order that has already entered the final processing or shipping stage.
2. Subscription Cancellation
2.1 If you have a subscription with us and wish to cancel it, please follow the cancellation procedure specific to your subscription type. This can usually be done via your account settings or subscription management area on the Website, or by contacting our customer support team.
2.2 Cancellation requests for subscription services must be submitted before the next billing cycle. If you cancel after a billing cycle has commenced, you may still be charged for that billing period, and the cancellation will take effect from the following cycle.
3. Refunds
3.1 Cancellations are subject to our Refund Policy, available on our Website. Please review it carefully to understand the eligibility criteria and process.
3.2 If you are eligible for a refund, it will be processed using the original payment method within a reasonable timeframe. The time it takes for the refund to reflect in your account depends on your payment provider’s processing times.
4. Contact Us
If you have any questions or need assistance regarding cancellations, please contact our customer support team at info@finshoppi.com. We will be happy to assist you.